Privacy Policy

HangOver

Privacy policy

This page sets out the legal framework governing the use of the website tryhangover.com and all related products, content, communications, features, and services provided under the brand name HangOver.

By accessing this website, placing an order, subscribing to communications, or otherwise using any part of the services, you acknowledge that you have read, understood, and agreed to the terms, policies, and notices contained on this page.

Title

Last updated: April 2023

1. Contact

2. Collecting Personal Information

3. Sharing Personal Information

4. Behavioural Advertising

5. Using Personal Information

6. Selling Personal Information

7. Your Rights

8. Cookies

9. Changes

10. Complaints

1. contact

HangOver operates the website tryhangover.com and related services in order to provide customers with an online shopping experience for food supplements and related products.

If you have questions about this Privacy Policy, our privacy practices, your personal information, or if you would like to make a privacy-related request or complaint, you can contact us at:

HangOver
Slovakia
Email: management@addict.global

We aim to respond within a reasonable business timeframe.

2. collecting personal information

When you visit tryhangover.com, use our Services, place an order, subscribe to communications, or contact us, we may collect certain personal information.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact details, including name, email address, billing address, and shipping address.

Order information, including products purchased, order history, quantity, pricing, shipping method, and order status.

Payment-related information, including payment confirmation and transaction information.

Customer support information, including messages, questions, complaints, requests, and correspondence.

Technical information, including IP address, browser type, device information, operating system, referring URLs, and website activity.

Marketing information, including email subscription status, preferences, campaign interaction, and communication history.

Fraud prevention and security information, including data used to detect, prevent, or investigate abuse, fraud, or unlawful activity.

We may collect personal information directly from you when you place an order, subscribe to emails, contact us, or provide information through the website.

We may also collect certain information automatically through the Services, including cookies, pixels, tags, and similar technologies.

We may receive information from Shopify and related ecommerce infrastructure providers, payment processors, fulfillment partners, shipping providers, analytics providers, marketing providers, and other service providers that support the operation of the store.

3. sharing personal information

We may share personal information with third parties where necessary for legitimate business purposes, including:

Shopify, which hosts and powers the store.

Payment processors and financial service providers.

Fulfillment and shipping partners used to prepare, fulfill, and deliver orders.

Email marketing and communication providers.

Analytics, advertising, cloud storage, security, and IT service providers.

Professional advisers, legal authorities, regulators, or other parties where required by law or necessary to protect our rights.

Business partners or successors in connection with a business transaction, restructuring, merger, acquisition, or transfer of business assets.

The Services are hosted and powered by Shopify. Shopify may collect and process personal information in order to provide ecommerce infrastructure, checkout, payment, security, analytics, and related services.

Information submitted through the Services may be transmitted to Shopify and related service providers, including providers located outside your country of residence.

Your personal information may be processed, stored, or transferred outside your country of residence, including through Shopify and other service providers.

Where required, appropriate safeguards may be used for international transfers of personal information.

We do not sell personal information to advertisers.

4. behavioural advertising

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to understand how visitors use the website, measure website performance, improve the Services, and support marketing and advertising.

This may include information about your device, browser, IP address, pages visited, products viewed, referring URLs, campaign interactions, and website activity.

We may use this information to analyze website performance, customer behavior, marketing effectiveness, and communication performance.

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send promotional emails, product updates, offers, and brand-related messages.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Even if you unsubscribe from marketing emails, we may still send non-promotional communications relating to orders, shipping, customer service, legal notices, or account-related matters.

5. using personal information

We may use personal information for the following purposes:

To operate, provide, maintain, and improve the Services.

To process orders and payments.

To fulfill, ship, and deliver products.

To communicate with customers about orders, shipping, delivery, support, refunds, returns, and legal notices.

To respond to customer questions, complaints, and requests.

To detect, prevent, and investigate fraud, abuse, unauthorized activity, and security issues.

To send marketing emails, promotions, product updates, and brand communications where permitted by law or where consent has been given.

To analyze website performance, customer behavior, and marketing effectiveness.

To comply with legal obligations and enforce our terms, policies, and rights.

We retain personal information for as long as reasonably necessary to provide the Services, fulfill orders, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

The retention period may vary depending on the type of information, legal requirements, and business purpose.

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. selling personal information

We do not sell personal information to advertisers.

We may share personal information with service providers only where necessary to operate the website, process payments, fulfill orders, provide customer support, send communications, improve the Services, detect fraud, comply with legal obligations, or protect our rights.

These service providers may only process personal information for the purposes necessary to provide their services to us, subject to applicable law and their own privacy obligations.

7. your rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including the right to:

Access personal information we hold about you.

Request correction of inaccurate or incomplete personal information.

Request deletion of personal information.

Object to certain processing.

Request restriction of processing.

Request portability of personal information.

Withdraw consent where processing is based on consent.

Opt out of marketing communications.

To exercise your rights, contact us at management@addict.global.

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete it where required.

8. cookies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, improve functionality, analyze traffic, personalize content, measure performance, and support marketing and advertising.

Cookies may help the website remember your preferences, support checkout functionality, improve security, understand website usage, and measure marketing performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. changes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, service providers, or operational requirements.

The updated version will be posted on this website with a revised “Last updated” date.

Your continued use of the Services after updates are posted means that you acknowledge the updated Privacy Policy.

10. complaints

If you have a complaint about how we collect, use, share, or protect your personal information, please contact us first at:

management@addict.global

Please include your name, contact details, and a clear description of your complaint or request.

If you are not satisfied with our response, you may have the right to contact your local data protection authority or another competent authority under applicable law.